Create campaigns of one for millions of customers

Built with artificial intelligence, Mia is an expert at creating 'Personalizations of One' for customer journeys. With Mia guiding the way, every customer has a unique experience designed specifically for them. Mia uses structured and unstructured data - both internal and external to your database - to intelligently target, recommend, and personalize engagements tailored to individuals.

Mia for "Conversation Commerce"

Integrated with your site and data, Mia become a "personal shopper" and allows your customers to shop with a personal shopped through typing versus search and navigation.

Mia for search and navigation

Mia is API-based and when integrated with your search and navigation will provide personalized display of results increasing conversion rates because the right product is shown on the first page.

Mia for marketing

Create "Personalizations of One" marketing campaigns to increase revenues and loyalty.

Mia for omni-channel operations

Optimize your omni-channel operations through smarter distributed order management reducing costs and mark-downs.

Mia for merchandising

Increase your share of wallet through knowing what your customers what to buy and when and where they want to buy it.

Intelligent insights

Mia processes thousands of structured and unstructured data points for every customer to see a full picture of each person.

• User preferences
• User physical location
• Internet browsing patterns
• Internet browsing exposure (sites & products)
• Site browsing exposure (products & lifestyle imagery)
• In-store purchase history
• User shopping habits
• User review postings
• User social engagements (likes, favorites, images, etc.)
• User special events (birthdays, anniversaries, etc.)

Mia delivers results.

The precision and personalization of Mia’s insights directly convert to the metrics that matter most.

• Increased customer engagement and loyalty
• Increased conversion rate
• Increased average order value
• Increased share of wallet
• Reduced operating and fulfillment costs
• Reduce mark-downs

Mia Makes an impact

Mia is an add-on technology that augments your existing tools and systems. Mia can be integrated into existing solutions to add the deep insights from artificial intelligence and deep machine learning into almost any workflow.

• Targeted one-to-one email campaigns
• Individualized recommendations
• Friendly special occasion hints
• Personalized text engagements
• Personal shopper services
• Micro A/B testing
• Product tagging
• Optimize where your orders ship from
• Add product categories your customers are buying elsewhere

Components

• Contact Center Data Capture & Reporting
• Customer Admin & Reporting
• Inventory Admin & Reporting
• Managing Tasks
• Order Information & Reporting
• Full-feature Warehouse Management capabilities
• Set-up items, campaigns, store locator and more...

Distributed Order Management

• Receive orders from web sites, contact centers, stores, 3rd parties
• Maintain inventory in multiple facilities (stores)
• Ship to Store
• Ship from Store
• Pick up in Store
• Ship from DC
• Ship from 3rd parties.
• And more...

Warehouse Management

• Receiving, Put-away
• Waving, Replenishment, Picking
• Packing, Manifesting, Shipping
• Returns
• Cycle Counts and Physical Inventory
• Integrated with Mia (artificial intelligence)
• And more...

Jazz Central Portal

• Facilities logins to accept or reject orders
• Unlimited facilities
• Facilities pick, pack & ship orders
• Scan-verify or manual packing
• Integrated with freight carriers for rates
• Customized packing slip and carrier compliant labels
• Reporting and auditing

Jazz Central is a work-horse and handles most (if not all) of your order management tasks.

Active components include: